Frequently Asked Questions
Everything you need to know about shopping with Coconut Lane, from shipping to style advice.
How long does shipping take and how much does it cost?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping costs are calculated at checkout based on your location, and we offer free standard shipping on all orders over $75.
What is your return policy?
We want you to love your purchase! If you are not completely satisfied, you can return any unworn items with original tags attached within 30 days of delivery for a full refund or store credit.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order will be processed and you will need to initiate a return.
Are your products ethically sourced?
Sustainability and ethics are at the heart of Coconut Lane. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible.